Contact Us

Thank you for your interest in Eye Street Massage Therapy. To send us a note, simply fill out the form below with any questions about our services. Before you do that, however, please see our FAQ's below to see if we've already addressed your questions. Be sure to also sign-up for our newsletter to receive periodic emails with specials and updates. We promise to keep your information confidential.

Frequently Asked Questions (FAQ's)

Do you accept insurance?

We provide clients with "super bills" or receipts that include the CPT treatment code for therapeutic/medical massage and manual therapy so that they may submit it to their insurance company. It is your responsibility to contact your provider in advance to see if they cover massage and to submit your claim. We do not submit claims on your behalf. We suggest you speak with your physician to see if they will write you a prescription for medical or therapeutic massage to treat your condition, but you do not need a prescription to see us.

Can I use flex spending (FSA) or health savings (HSA) to pay?

Many clients pay for services using their flexible spending or health spending account. We can provide you with "super bills" or receipts that include the CPT treatment code for therapeutic/medical massage and manual therapy should you need it to claim reimbursement.

Do you take walk-in's?

We are able to take walk-ins if we have availability, but we strongly suggest you book in advance to avoid disappointment. The online booking allows easy bookings but if you would like to come in with less than 3 hours notice, you will need to call our landline and speak with someone. Once you are successfully booked, you should receive a confirmation email/text with online forms that we ask you to complete in advance of your session.

Do I need to fill out forms? Can I fill out the forms when I get there?

When you book your appointment, you will receive a confirmation email or text with links to online forms that we ask you to complete in advance of your session. They include an online covid screening questionnaire, informed consent, and health intake form. Please let us know if you do not receive these forms.

Do I need to wear a mask?

Masks have been shown to limit the spread of the virus and we encourage their use, but we are now mask-optional.

What is your cancellation policy?

We require 24 hours notice for cancellations or your card will be charged for the full session. If you feel ill, please contact us as soon as possible to reschedule and we will waive the fee - but the call must be made before the time of your appointment. Make sure you speak to us and receive confirmation of cancellation. If you are a "no show" meaning you do not contact us to cancel and fail to arrive for your appointment, we will charge the card on file and pay the therapist for the time that they reserved for you.

Where can I park?

Metered street parking is available. Please read the signs carefully for any day or time restrictions. Paid parking lots are plentiful on weekdays but pricier. Some lots offer reduced fees after 5pm and on weekends.

What's the closest public transportation?

Eye Street Massage Therapy is next to the Farragut West metro station (blue/orange/silver lines) on the corner of 17th st and I St NW. One block away is Farragut North (red line) on the corner of Connectcut Ave and K St NW. We are also across the street from Farragut Square.

Do you offer discounts?

For your first appointment of 60 minutes or longer, we can offer you $20 off. We also have a referral program where if you refer a friend using your unique referral link and they book, you earn $20 off your next appointment. You can also take advantage of discounts on packages/series of 5 appointments. Seniors and students are eligible for $5 off on sessions of 30 minutes or longer. Teacher/educators, front line & essential workers, and active/retired military and reserves can get 10 percent discount on any length of service. If you subscribe to our emails, you get 10 percent discount for your birthday. We also send emails with promotions or discounts. Please mention the discount at check out. Promotions or specials cannot be combined.